Bohomoon Terms and Conditions

1. General

1.1 Bohomoon Ltd (“We”, “Us”, “Our”) is a company registered in the United Kingdom under registration number 09337224, located at Titan House, Euston Way, Town Centre, Telford, England, TF3 4LY.

1.2 Our VAT number is GB212169930.

1.3 For questions regarding these Terms and Conditions or any orders, contact us on customerservice@bohomoon.com.

1.4 These Terms and Conditions govern the selling terms of all orders placed by customer(s) (“you”, “the Customer”) on bohomoon.com or any sub-domains, from order placement through payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions. Please read them before placing an order.

1.5 Bohomoon Ltd may amend these Terms and Conditions at any time. Updates are not retroactive; the version online at the time your order is placed applies.

2. Conclusion of Contract

2.1 By placing an order on the Site, you offer to purchase products subject to these Terms and Conditions. The steps to complete your order are:

1. Find the product(s) you wish to purchase.
2. Select your required size and click Add to Cart.
3. When ready, select Checkout.
4. Enter your shipping and billing information.
5. Review your order to ensure all details are correct.
6. Click Pay Now.
7. Receive order confirmation via email to the address you provided.

2.2 If we are unable to fulfil your order, we will email you promptly with an explanation and possible solutions.

2.3 Please check your cart contents and delivery information before pressing Pay Now. You have 30 minutes from placing your order to amend or cancel using the instructions in your order confirmation email; after that it may be processed by our warehouse.

2.4 We may reject or cancel any order, including (without limitation) where:

• The product is out of stock.
• Billing information is incorrect or unverifiable.
• Fraudulent activity is suspected.
• Couriers cannot deliver to the provided address.
• Force Majeure.
• There are misspellings, pricing errors, or other errors on the Site.

3. Pricing and Payment

3.1 Prices shown on the Site include Value Added Tax (VAT). Shipping rates apply per order and depend on delivery location.

3.2 We may update information at any time, including prices, details, and descriptions.

3.3 Accepted payment methods include: Afterpay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, and Visa (as displayed at checkout). We do not accept cash or cheques.

3.4 All payments are subject to validation and authorisation by your payment provider. If authorisation is refused or cannot be obtained, you will be notified during checkout.

4. Pricing Variations

4.1 Currency conversion rates may apply across destination-specific stores.

4.2 We may change prices at any time. Orders placed prior to a change cannot be amended to the revised price.

5. Shipping and Delivery

5.1 Orders are dispatched from the UK by Royal Mail or InPost; international orders are shipped with FedEx. We aim to dispatch within one working day, subject to demand. Your shipping confirmation email will include tracking (if applicable).

5.2 Delivery options by destination are shown on our Shipping page and at checkout. Fees vary by option selected.

5.3 For UK shipping cut-off times, see our Shipping page.

5.4 Our Free Delivery promotional offer (when live) uses Standard Delivery (2–5 Working Days) unless UK Tracked or Next Day Delivery is selected and paid for. The applicable shipping threshold will be clearly shown on the promotional asset.

5.5 We perform a pre-authorisation to ensure sufficient funds. Orders dispatch after successful verification and payment capture.

5.6 We are not responsible for delays beyond our control (including customs, strikes, civil commotion, riot, invasion, terrorist activity or threat, severe weather, natural disasters, fire, epidemics, or failures of public/private telecom networks).

5.7 If delivered via InPost, you may receive an estimated delivery window from the courier. If events outside our control affect delivery timing, couriers may provide a revised estimate.

5.8 Couriers do not deliver on Sundays or public holidays. Click & Collect options may be available 7 days a week.

5.9 Unless otherwise agreed, if we cannot deliver within 30 days of order confirmation, we will notify you, cancel your order, and issue a refund.

5.10 Risk passes to you when the goods are delivered to the address you specified, or to a third party nominated by you.

6. Customs

6.1 We cover customs fees on orders under €150 within the EU. Countries outside the EU may levy duties/taxes payable by the recipient. For orders on us.bohomoon.com bound for the USA, tariffs are calculated at checkout.

6.2 If you refuse to pay duties and the order is abandoned, we will attempt to have it returned and refunded; shipping/handling fees may be deducted.

6.3 We must declare the correct value on international shipments and cannot alter this information.

7. Right of Withdrawal, Returns & Refunds

7.1 You may cancel and return items within 14 days of receipt; you then have 14 days to send them back. A £2.99 return shipping fee is deducted. Items must be in original condition with tags attached. Earrings cannot be returned, even if packaging is unopened.

7.2 Exchanges may be requested instead of a refund for items of the same full-price value.

7.3 Once you have submitted your return through our portal and gone through to create a returns QR code or label, it will expire after seven days and must be posted within this timeframe.

7.4 If your order qualified for a 3 FOR 2, Buy 1 get 50% off or a Gift With Purchase promotion and you are returning any items, please also return the free item. If the free item is not returned, its value will be deducted from your refund.

7.5 Once your return is received and accepted, we aim to process within 5 working days and 7 working days during Sale periods (Mon–Fri). Allow up to a further 10 working days for funds to reach your original payment method.

7.6 Refunds are issued to the original payment method only.

8. Lifetime Guarantee & One-Year Manufacturing Warranty

8.1 Lifetime Guarantee (from 1 May 2024) – Covers discolouration/tarnishing under normal wear/care for items purchased on or after this date. We will replace affected items free of charge.

Covered: discolouration/tarnishing under normal use; items purchased on/after 1 May 2024.

Not covered: items purchased before 1 May 2024; manufacturing faults (see 9.2); damage due to misuse, modification, or unreasonable wear and tear.

Bohomoon jewellery is safe for daily wear, including shower, bath, pool, and ocean, and with hand sanitiser, perfume, and lotions. Claims require proof of purchase and issue description sent to Customer Service.

8.2 One-Year Manufacturing Warranty covers manufacturing defects for 1 year from purchase (e.g., broken chains/clasps, missing stones, faulty fastenings). Does not cover tarnishing (see Lifetime Guarantee), misuse/accidental damage, or normal wear and tear. Claims require proof of purchase and photo / video evidence of the product.

8.3 Your statutory rights are not affected.

9. Nature of the Goods

9.1 Your statutory rights apply. Goods must be as described, fit for purpose, and of satisfactory quality.

9.2 We are under a legal duty to supply goods in conformity with this contract.

9.3 Packaging may differ from images shown on the Site.

9.4 While we aim for accuracy:

• Weights, sizes, and measurements may have minor tolerances; and
• Colours displayed on your device may vary from actual colours.

10. Complaints

10.1 We take complaints seriously and aim to resolve issues promptly. Please visit our Contact Us page to reach our team.

11. Privacy Policy

11.1 Please refer to our Privacy Policy, which forms part of these Terms and Conditions.

12. Intellectual Property Rights

12.1 Bohomoon Ltd owns all intellectual property rights on the Site and its published materials. Works are protected by copyright laws worldwide.

12.2 A temporary, non-transferable licence permits personal, non-commercial viewing of materials. You may not modify/copy materials, use them commercially/publicly, decompile/reverse-engineer software, remove proprietary notices, or mirror materials elsewhere. This licence terminates upon breach and may be terminated by us at any time. Upon termination, destroy downloaded materials in any format.

13. Limitation on Our Liability

13.1 Except where liability cannot be excluded in law (e.g., death/personal injury) or under applicable data protection laws, we are not responsible for:

• Losses not foreseeable when the contract was formed;
• Losses not caused by our breach;
• Business losses; or
• Losses to non-consumers.

14. Disputes

14.1 We aim to resolve disputes quickly and efficiently. If you are unhappy with your goods or our service, please contact us using the details above.

14.2 The laws of England and Wales apply, without prejudice to mandatory protections in your country of residence.

14.3 Disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales (you may bring a claim in the courts of the part of the UK in which you live).

15. Third Parties & Security

15.1 Only parties to this contract may enforce its terms.

15.2 We take reasonable steps to secure payment information via encrypted mechanisms. In the absence of our negligence, breach of contract, breach of our Privacy Policy, or breach of applicable laws, we are not responsible for losses arising from unauthorised third-party access.

16. Paying with Klarna

16.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer “Pay Later” options. Your personal data is handled in accordance with data protection laws and Klarna’s privacy notice. Bohomoon Ltd acts as an introducer, not a lender, of unregulated credit products provided exclusively by Klarna Bank AB (publ). Credit is available to permanent UK residents aged 18+, subject to status. T&Cs apply. The following products are not regulated by the FCA: “Pay in 30 Days” and “Pay in 3 instalments”. Borrow responsibly; late/missed payments may affect your credit status.

17. Paying with Clearpay

17.1 Clearpay allows payment over 4 instalments due every two weeks. Eligibility: permanent UK residents (excl. Channel Islands), fixed UK address, aged 18+. Further eligibility criteria and T&Cs apply (see Clearpay Finance Ltd). Ensure repayments are made on time to avoid late fees. Missing a payment incurs a £6 late fee; a further £6 fee may apply if still overdue after 7 days (for orders > £24). Non-payment may be referred to a debt collection agency and may affect future Clearpay use. Use Clearpay responsibly.

Missing Items Policy

Promotional Terms & Conditions: 

Bohomoon offers various promotions throughout the year. By using any promotional offer, you agree to the terms set out below. Bohomoon reserves the right to amend, suspend or cancel promotions at any time, particularly in cases of misuse or where necessary.

1. General Conditions

• Promotions are subject to availability and while stocks last.
• Promotions are valid via the Bohomoon website and/or app unless otherwise stated.
• Only one discount or promotional offer may be applied per order unless explicitly stated.
• Bohomoon reserves the right to cancel orders affected by pricing or technical errors and to amend, suspend or withdraw the promotion at any time.
• Discounts must be applied at checkout and cannot be added retrospectively.
• 10% off is available when downloading and purchasing via the Bohomoon app for the first time. The code will be provided via a push notification once you have signed up.
• For promotional comp slips issued on or after 2nd March 2026, a minimum order value of £40 applies. Comp slips issued prior to this date remain valid without a minimum spend requirement. Proof of comp slip or promotional eligibility may be required.
• Bohomoon reserves the right to apply purchase limits and cancel orders where there is suspected bulk buying, resale, automated purchasing or misuse of the promotion.
• Promotional stock is limited and available on a first-come, first-served basis. Items are not reserved until checkout is completed.
• Gift Cards become the customer’s property when issued; they cannot be used to purchase other Gift Cards, are excluded from sales/discounts, and are digital only.
• Promotions are non-transferable and have no cash alternative.

2. Exclusions

Unless otherwise stated, the following are excluded from discount codes, percentage-off promotions, multi-buy offers and sitewide promotions:

• Gift Cards
• Bundles & Sets
• Outlet / Sale Items
• Goodie Bags
• Advent Calendars
• Personalised Products
• Charity or Collaboration Products

Additional exclusions may apply as stated within individual promotions.

3. Percentage Off Promotions:

• Apply to selected eligible products only.
• Discounts are applied to the full retail price unless otherwise stated.
• Cannot be used in conjunction with other promotions, bundles or offers.
• Refunds will reflect the discounted price paid.

4. Multi-Buy Promotions:

• Apply only to eligible products as specified on-site.
• Tiered discounts may vary between the Site and App and are subject to change.
• The lowest-priced eligible item will be discounted.
• Offers cannot be combined with any other promotion unless stated.
• If items purchased as part of a promotion are returned, refunds will be adjusted to reflect the promotional pricing applied.

5. Fixed Price Promotions:

• Apply only to selected products clearly identified within the promotion.
• Promotional pricing is applied automatically at checkout and cannot be applied retrospectively to previous orders.
• Fixed price items are excluded from all other promotions, discount codes, bundles, loyalty rewards and affiliate discounts unless explicitly stated.
• Items may be marked as final sale and non-refundable unless faulty.

6. Free Shipping Promotions

• Apply to qualifying orders within the specified region.
• Our Free Delivery promotional offer uses Standard Delivery (2–5 Working Days) unless UK Tracked or Next Day Delivery is selected and paid for. 
• The applicable shipping threshold will be clearly shown on the promotional asset.
• Free shipping is applied at checkout.
• Cannot be combined with other promotions unless stated.

7. Returns

• Refunds are issued based on the price actually paid.
• For hygiene reasons, earrings cannot be returned, even if packaging is unopened, unless they were received as the free item in a 3 For 2 promotion.
• If your order included a 3 For 2, Buy One Get One 50% Off, Buy One Get One Free, or Gift With Purchase promotion, all free or discounted items must be returned alongside any purchased items. If a free or discounted item is not returned, its full retail value will be deducted from your refund.
• Bohomoon reserves the right to adjust refunds for any promotion involving multiple items to accurately reflect the discount applied.

8. General

• Promotions are governed by English law.
• These terms do not affect your statutory rights.
• Bohomoon reserves the right to update these Terms & Conditions at any time.

Giveaways & Competition Terms & Conditions: