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We want all of our customers to be pleased with their orders. However, if this is not the case, you have 14 days to return your item(s) from date of dispatch.
✦ Please use our returns portal to request return or exchange and you will be able to print off a return label or you will receive a QR code (at a charge of £2.99).
✦ All products must be returned unworn.
✦ We do not accept returns of any earrings due to hygiene reasons, regardless of whether the item has been removed from the packaging or not.
The safety of our staff and customers is of the utmost importance to us.
✦ The rings MUST have the size tag attached (and not tampered with) or your items will be refused and returned back to you.
✦ Please allow up to 7 days from delivery for us to process returns during £10 sale.
✦ Please use our returns portal to request return or exchange.
✦ A £7.99 invoice will be sent to international customers to cover the cost of postage to ship the exchange.
Please note - The return postage is the responsibility of the customer (for international we suggest using a local courier) & original postage is non refundable.
✦ If you have damaged your items or they show signs of wear, we cannot accept a return.
✦ Please ensure the correct postage is used (we also recommend using a signed for service).
✦ If your order is received back outside of the 14 day timeframe we reserve the right to refuse your return and send it back to you.
✦ We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.
✦ If you are returning goods from outside the UK please tick on the customs declaration that it is returned goods or there may be further customs charges.
✦ Please use the returns portal to request your exchange. We will try and accommodate all requests (if made within 14 days) but we cannot guarantee stock will be available.
Our live chat is available Mon - Fri 9am - 4:30pm (UK) in the bottom right corner.
Available Mon - Fri 9am - 4:30pm (UK) - 07376743559
Available Mon - Fri 9am - 4:30pm (UK) - 07376743559
We aim to reply within 1 working day to all queries. Not had your question answered? Get in touch! - customerservice@bohomoon.com